The phone rings you are now in touch with a Tier III or Tier IV engineer. A senior level engineer who then owns your call until the problem is resolved. Delivering a high level of service is heavily dependent upon the skills of the engineers and the resources they have at their disposal. EmconIT invests heavily in training our engineers so that they have the very latest skills. We are different than our competition.

At EmconIT our spares program, our skilled engineers and our helpdesk provide the very best support needed to ensure that you are up & running in minimal time. Because most of our parts for your equipment are either on-site at your location or at our facility within 4 hrs, your equipment can be fixed in no time. Our call center has the very best personnel 7 x 24 x 365 to ensure that your problem is owned and serviced according to your contract. At EmconIT, we waste no time in providing you with highest level of technical support.