EmconIT can provide an average customer, savings of 40 -70% off the OEM Maintenance. We utilize Tier III & IV engineers for triage and technical support. Our maintenance programs cover numerous
OEM hardware specializing in NETAPP, IBM, HP, SUN, & DELL equipment. EmconIT also provides a self Maintenance program with unique pricing to match your needs. These self-maintenance programs
allow Next Business Day delivery for non-critical parts replacement on Servers, Storage and POS systems. As added value, we assist our customers with technical support so that the replacement process
is done properly.
MANUFACTURERS SUPPORTED
| SERVERS |
DISK STORAGE |
TAPE LIBRARIES |
SWITCHES |
| DELL |
NETAPP |
IBM |
BROCADE/FOUNDRY |
| HP |
IBM-N SERIES |
OVERLAND |
CISCO |
| SUN |
EMC |
QUANTUM |
MCDATA |
| IBM |
HP |
SUN/STORAGETEK |
|
| DEC/COMPAQ |
WINCHESTER |
DELL |
|
| FUJITSU |
HITACHI |
|
|
| |
DELL |
|
|
|
Our Value-Add
- We proudly provide a single point or contact which reduces the complexity of dealing with multiple vendors.
- Based on the type of Maintenance selected, EMCONIT furnishes labor, parts and materials to keep our customers’ hardware operating in accordance with OEM published specifications.
- Proactive remote monitoring for NETapp storage systems as well as Tier III software support.
- We install OEM mandatory field change orders required for the safety and proper operation of your hardware as specified by the Manufacturer.
- EMCONIT clients’ receive corrective or scheduled preventive service during the principal period of coverage specified in their service level agreement.
- Proper reports containing our service performance is provided on-line and in hard copy format.
- Client meetings are scheduled quarterly to discuss past performance and future plans.
- Our support for operating systems are targeted for UNIX, Windows, Solaris, & Linux platforms.
- Our programs are cost effective and we can scale to meet your needs for service anywhere in North America.
Our Service Levels
24x7 same day– Around-the-clock service.
When onsite service is required, an EmconIT service technician is scheduled to arrive at your site within 24 hours of receiving the call.
9x5x4 hour Service is provided Monday - Friday, 8:00 a.m. - 5:00 p.m.local time. A service technician is scheduled to arrive at your site within 4 hours after remote problem determination is completed
9x5 next business day A service technician is scheduled to arrive at your site on the business day after we receive your call.